Privacy Policy

shield1. Introduction

Welcome to Lilha Education Centre (LEC) ("we," "our," or "us"). We operate premier educational institutes across Varanasi (Lahurabir, Sigra, and Bhojubeer) and provide online coaching services via lilhaeducationcentre.in. We are deeply committed to safeguarding the privacy and security of our students, parents, prospective candidates, and website visitors.

This Privacy Policy explains how we collect, process, store, and protect your personal information in compliance with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and Digital Personal Data Protection Act, 2023 of India.

badge2. Information We Collect

To provide high-quality coaching for CA, CS, CMA, ACCA, CUET, and Class 11/12 Commerce courses, we collect the following categories of information:

• Personal Identifiable Information (PII): Full name, date of birth, gender, photograph, father's/guardian's name, postal address, and contact numbers.
• Academic Details: Academic qualifications, school/college name, roll numbers, ICAI/ICSI/ICMAI registration numbers, and mock exam marks.
• Financial Data: Fee payment records, bank account details for refunds, payment transaction IDs (Note: Credit/debit card numbers and UPI passwords are processed directly via RBI-approved payment gateways and are never stored on our servers).
• Digital & Usage Data: IP address, device type, browser information, pages visited, login activity on our online student portal, and cookies.

task_alt3. How We Use Your Information

We strictly use your data for legitimate educational and administrative purposes, including:

• Enrolling students in requested batches and conducting offline/online classes.
• Issuing identity cards, study materials, mock test answer sheets, and performance scorecards.
• Sending batch updates, timetable revisions, exam notifications, and emergency alerts via WhatsApp, SMS, and Email.
• Processing course fee receipts, installment schedules, and valid refund requests.
• Celebrating student academic achievements, rankers, and testimonials (with prior student consent).

lock4. Data Protection & Security

We employ industry-standard administrative, physical, and technical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses Secure Sockets Layer (SSL) encryption for all transmitted data, and physical records at our campuses are kept under secure administrative supervision.

share5. Disclosure of Data to Third Parties

Lilha Education Centre does not sell, rent, or trade your personal information to third-party marketing companies. We only share information with:

• Authorized payment aggregators (e.g., Razorpay, CCAvenue, Paytm) strictly for payment processing.
• Authorized cloud service providers hosting our secure LMS student portal.
• Government authorities or legal entities if required under court orders or statutory legal obligations in India.

cookie6. Cookies, Google Ads & Conversion Measurement

Our website utilizes first-party and third-party cookies and analytical measurement tools to analyze web traffic, optimize site load times, and evaluate marketing campaign effectiveness:

• Google Analytics: We use Google Analytics cookies to understand visitor engagement and improve user experience across our digital pages.
• Google Ads & Click Identification: When visitors arrive on our website via Google Ads, unique ad click identifiers (such as gclid, gbraid, or wbraid) and UTM campaign parameters are stored in temporary session storage and first-party cookies (valid for up to 90 days). These parameters are submitted alongside counselling and enquiry forms to measure ad effectiveness and attribution.
• Enhanced Conversions for Leads: To improve conversion accuracy and enable offline conversion measurement in compliance with Google policies, contact details (such as phone numbers in E.164 format) provided during form submission may be securely hashed using the industry-standard SHA-256 algorithm before transmission to Google. Google matches this hashed data against signed-in Google accounts strictly for conversion measurement and reporting, and does not use it to build independent user profiles.

You can choose to disable cookies in your browser settings or opt-out of Google personalized ads via Google's Ad Settings (adssettings.google.com).

user_attributes7. Student Rights

You have the right to access, verify, and request correction of your personal and academic records maintained by Lilha Education Centre. To request an update to your contact details or withdraw consent for marketing materials, please submit a written request to our support desk.

contact_support8. Grievance Officer & Contact Information

If you have any questions, concerns, or grievances regarding this Privacy Policy or data security at Lilha Education Centre, please contact our designated Grievance Desk: